I returned home from China to find a letter from NPower waiting. Having for the past 3 months attempted to tell them repeatedly that the meter readings their system estimates are too high and failing I had hoped it was a refund.
I requested a final bill telling them my meter reading. They sent me a bill with a higher reading on. I phoned up to correct this.
And heres were the letter comes in. I hoped it was a refund. It was infact a letter telling me that as I had done nothing about the bill (what you mean other than phoning up to correct it?) they have passed my name to their solicitors who will issue court proceedings.
The bastards! They are trying to get £31 from me in a very heavy handed way when actually they probably owe me around £110. I’ve been phoning about this since around Easter. Each time someone says ‘Yes I’ll sort that out for you’. Each time – they don’t.
I’m soooooo annoyed. I phoned and asked to speak to a supervisor today in the hope they could sort it out. I was told they ‘were taking another call’ and that they would phone me back. They didn’t. You’d think that if they threaten to take me to court they could at-least return my calls.
And to think it’s them that owe me money.
